Key Responsibilities include:

• Direct the human trafficking recovery program’s departments including the evaluation, management, and leading of the Behavioral Health Department, 30-Day Department, Residential Department, Medical Department, and the Outreach Department. This will include providing leadership to the 5 key management personnel of the Human Trafficking Recovery Program including the Behavioral Health Department Manager, 30-Day Department Manager, Residential Department Manager, Medical Services Manager, and the Outreach Department Manager. 
• Ensure that all program activities operate as permitted or licensed, consistently and ethically, and within the mission and values of the Phoenix Dream Center and social services industry standards. This will include ensuring that all client rights are known and upheld by staff and clients and that clients are treated with utmost integrity and respect in a victim-centric, trauma-informed manner by all program team representatives of our agency.
• Ensure that the program conforms to trauma-informed principles in all of its programmatic processes. This will include ensuring that volunteers and staff are adequately trained in trauma-informed practices. 
• Work with the CFO to prepare and submit an annual human trafficking program department budget to the CEO for review and approval. This will include managing the program team effectively within this budget, and reporting accurately on progress made and challenges encountered.
• Deploy program resources efficiently and effectively toward organizational goals, work with staff to balance workload and effort, and provide regular feedback so that key staff can continuously improve their skills.
• Work with the CEO to establish the annual program, departmental, client / program outcomes, and staff goals and objectives and track results against these goals as well as accountability protocols including support of the annual quality assurance inspections and audits performed by the Continuous Improvement Department. This will include deepening the existing and creating new performance and outcome measures for client-oriented outreach and recruitment, completion rates, employment, retention, college, training, enrollment, completion, and other measures that are core to the Phoenix Dream Center’s mission.
• Ensure that all resident rights, accreditation, and licensure expectations are met including meeting with inspections, contracts, and insurance personnel. 
• Perform other duties as assigned and as are beneficial to the success of the program

Key Skills and Qualifications:

• Minimum of 5 years of leading a similar human trafficking program
• Expert knowledge of human trafficking recovery processes
• Proficient in building trauma-informed teams and systems
• Leadership skills that inspire ownership for results
• Strong interpersonal and verbal/written communication skills
• Strong relationship building expertise

Results Expectations:

• Recruit, hire, train, manage and lead the human recovery program management team
• Ensure agency quality assurance metrics are measured, tracked, and met for successful program outputs and outcomes
• Ensure year-one success rates are measured, tracked, and met for clients who successfully complete the program
• Ensure the program occupancy rates are at or exceed the agency standards for program occupancy

Supervisor: 

This position reports to the CEO of the Phoenix Dream Center, Brian D. Steele. He is the co-founder of the human trafficking recovery program. Brian and his wife Skye Steele, have been building and running human trafficking recovery programs for nearly 20 years and have helped over 3,000 children and 2,000 young adults recover from human trafficking. 

Job Type: 

Full-time

Compensation: 

$60,000.00 – $80,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off

Schedule:

• Monday to Friday
• Some Weekends